Restaurant Operations Lead — Guest Experience & Team Growth

Shake Shack; Braintree (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

Corporate discounts

Medical Insurance

Employer Paid Life and Disability Ins.

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Eligibility criteria applies

Job summary

Shake Shack in Massachusetts is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team in a fast-paced setting.

You will train staff, coach for excellence, manage brand promotion locally, and ensure safety and sanitation compliance while driving hospitality and profitability.

This role offers weekly pay, meal discounts, health and 401k benefits, and opportunities for growth within a supportive ShackFam culture.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Staff training

Job description

Shake Shack in Massachusetts is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team in a fast-paced setting.

You will train staff, coach for excellence, manage brand promotion locally, and ensure safety and sanitation compliance while driving hospitality and profitability.

This role offers weekly pay, meal discounts, health and 401k benefits, and opportunities for growth within a supportive ShackFam culture.