Restaurant Ops Lead: Coaching, Growth & Impact

Shake Shack; Salem (NH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life insurance

401k

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter

FSAs

Growth opportunities

Job summary

Shake Shack in Salem, NH is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences. You will train and motivate team members, oversee food preparation, and ensure compliance with safety standards while driving service excellence.

Join a fast-paced environment where you’ll develop leadership skills, manage shifts, and promote the Shack brand through local events and community engagement.

Qualifications

• 2–3 years of restaurant management in a high-volume setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Operations management

Team training & development

Education

High school diploma or equivalent

Job description

Shake Shack in Salem, NH is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences. You will train and motivate team members, oversee food preparation, and ensure compliance with safety standards while driving service excellence.

Join a fast-paced environment where you’ll develop leadership skills, manage shifts, and promote the Shack brand through local events and community engagement.