Shift Manager — Lead, Mentor & Elevate Guest Experience

Shake Shack; Hyannis (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced setting. You will coach team members, drive exceptional guest service, and ensure compliance with safety standards while promoting the brand in the local community.

Ideal candidates bring 2–3 years of restaurant leadership experience, strong operational knowledge, and a proven track record of coaching and achieving excellence in high-volume environments.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

Guest service

Operations management

Team motivation

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced setting. You will coach team members, drive exceptional guest service, and ensure compliance with safety standards while promoting the brand in the local community.

Ideal candidates bring 2–3 years of restaurant leadership experience, strong operational knowledge, and a proven track record of coaching and achieving excellence in high-volume environments.