Restaurant Manager: Lead Operations & Guest Experience

STK San Francisco; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Traditional and Roth 401(k) Plan

Paid Time Off

Employee Dining Discounts and Onsite O

Commuter and Dependent Care Benefits

Job summary

The One Group in San Francisco is seeking an experienced Restaurant Manager to lead daily front-of-house and back-of-house operations, delivering memorable guest experiences. You will drive service excellence, develop the team, and monitor financial performance in a fast-paced dining setting.

You will oversee staffing, training, vendor relations, and adherence to safety standards while upholding our brand. A dynamic, high-energy environment awaits.

Qualifications

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager.
• Strong customer service focus with guest experience.
• Extensive food and beverage knowledge.
• Familiarity with restaurant management software.
• Strong leadership, communication, and problem-solving skills.
• Acute financial management skills, with budgets and P&L.

Responsibilities

• Oversee daily restaurant operations, including front-of-house and back-of-house management.
• Maintain service excellence and a seamless dining experience for guests.
• Monitor product quality, vendor relations, sanitation, and safety compliance.
• Organize and supervise staff shifts for optimal floor coverage.
• Implement and uphold company policies and hospitality standards.
• Recruit, hire, and onboard top talent to build a high-performance team.
• Train and mentor employees in customer service and operational excellence.
• Conduct performance appraisals and provide constructive feedback.
• Foster team morale and a collaborative, high-energy work environment.
• Deliver superior service and maximize customer satisfaction.
• Handle guest concerns professionally with positive resolutions.
• Uphold THE ONE GROUP’s brand image and local presence.
• Promote the brand through events, partnerships, and local marketing.
• Develop strategies to increase guest traffic and engagement.
• Create reports on weekly, monthly, and annual revenues and expenses.
• Manage inventory and purchasing strategies.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Food & Beverage Knowledge

Tools

OpenTable

POS Systems

Job description

The One Group in San Francisco is seeking an experienced Restaurant Manager to lead daily front-of-house and back-of-house operations, delivering memorable guest experiences. You will drive service excellence, develop the team, and monitor financial performance in a fast-paced dining setting.

You will oversee staffing, training, vendor relations, and adherence to safety standards while upholding our brand. A dynamic, high-energy environment awaits.