Restaurant Manager: Lead Operations & Guest Experience

Harri; Chicago (IL); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Merit-based raises

Bonus up to 10%

Medical insurance

Dental insurance

Vision insurance

Group life insurance

Disability insurance

401(k) plan

Dining discounts

Onsite meals

Career development

Paid sick time

Paid time off

EAP

Commuter benefits

Dependent care

Job summary

THE ONE GROUP is seeking a Restaurant Manager to oversee daily operations, ensuring top-tier guest experiences and strong financial performance. You will lead front-of-house and back-of-house teams, maintain quality standards, and drive staff development in a high-energy dining environment.

Ideal candidates will bring proven leadership in restaurant management, extensive F&B knowledge, and proficiency with OpenTable, Avero, and POS systems.

Qualifications

• Proven leadership in restaurant management.
• Strong customer service background with focus on guest experience.
• Extensive food and beverage knowledge and staff education abilities.
• Familiarity with restaurant management software (OpenTable, Avero, POS).

Responsibilities

• Oversee daily restaurant operations including front-of-house and back-of-house management.
• Maintain service excellence with elevated guest experiences and seamless dining.
• Monitor product quality, vendor relationships, and sanitation/compliance.
• Organize and supervise staff shifts for optimal floor coverage.
• Implement and uphold company policies and hospitality standards.
• Recruit, hire, and onboard top talent for a high-performance team.
• Train and mentor employees in service excellence and operations.
• Create reports on weekly, monthly, and annual revenues and expenses.

Skills

Leadership

Customer service

Staff training

Budgeting

Communication

Tools

OpenTable

Avero

POS systems

Job description

THE ONE GROUP is seeking a Restaurant Manager to oversee daily operations, ensuring top-tier guest experiences and strong financial performance. You will lead front-of-house and back-of-house teams, maintain quality standards, and drive staff development in a high-energy dining environment.

Ideal candidates will bring proven leadership in restaurant management, extensive F&B knowledge, and proficiency with OpenTable, Avero, and POS systems.