Restaurant Manager: Lead High-Volume Guest Experience

Portillo; Streamwood (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus program

Uniform allowance

Free shift meals

Educational benefits

Employee Assistance Program (EAP)

Health insurance options

401(k) with company match

Job summary

Portillo’s is seeking a Restaurant Manager to lead a high-performing team in a fast-paced setting, delivering exceptional food and service while creating lasting memories for guests and staff.

You will model standards, coach staff, and ensure top hospitality across opening/closing shifts, scheduling, and daily routines. Strong leadership and P&L understanding are essential, with a 50+ hour work week expectation.

Qualifications

• 1–3 years of restaurant management in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations, recruiting, scheduling, sanitation, and food quality.
• Understanding of P&L and overall restaurant operations.
• Great communication skills and ability to lead and coach teams.
• Flexibility to work 50+ hour weeks, rotating shifts, including nights, weekends and holidays.

Responsibilities

• Model operational standards and lead shifts to deliver memorable guest experiences.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with coaching and strive for excellence.
• Foster team engagement through recognition and clear communication.
• Oversee shift planning, scheduling, training, daily routines, and cash handling.
• Plan inventory, budget, and labor decisions to optimize performance and profitability.

Skills

Leadership

Coaching

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Portillo’s is seeking a Restaurant Manager to lead a high-performing team in a fast-paced setting, delivering exceptional food and service while creating lasting memories for guests and staff.

You will model standards, coach staff, and ensure top hospitality across opening/closing shifts, scheduling, and daily routines. Strong leadership and P&L understanding are essential, with a 50+ hour work week expectation.