Restaurant Manager: Lead Top Team & Guest Experience

Portillo's; Springfield (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus program

Monthly tech reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee discounts

Job summary

Portillo’s is seeking a Restaurant Manager to lead a high-energy team and deliver memorable guest experiences in a fast-paced setting. You will model standards, coach staff, manage scheduling, and ensure safety and sanitation while driving sales and profitability.

This role requires strong communication, P&L understanding, and flexibility to work 50+ hours, including nights and weekends in a dynamic environment. Be part of our family and keep communities buzzing with great food.

Qualifications

• 1-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Knowledge of restaurant operations, recruiting, scheduling, sanitation, food quality and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of P&L and restaurant operations.
• Must pass required sanitation and responsible alcohol vending courses.
• Excellent communication in English with team members and guests.

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts and memorable guest experiences.
• Motivate and manage team members to deliver hospitality.
• Lead with coaching and strive for excellence.
• Foster team engagement through recognition and communication.
• Ensure compliance with sanitation, food, and restaurant safety regulations.
• Train team members on restaurant operations.
• Deliver exceptional guest experiences and build connections with guests.
• Plan and execute shift planning, scheduling, training, opening/closing, and cash handling.
• Make decisions around inventory, budgets, and labor.

Skills

Leadership

Communication

P&L understanding

Sanitation knowledge

Coaching

Education

High school diploma or equivalent

Job description

Portillo’s is seeking a Restaurant Manager to lead a high-energy team and deliver memorable guest experiences in a fast-paced setting. You will model standards, coach staff, manage scheduling, and ensure safety and sanitation while driving sales and profitability.

This role requires strong communication, P&L understanding, and flexibility to work 50+ hours, including nights and weekends in a dynamic environment. Be part of our family and keep communities buzzing with great food.