Restaurant Hospitality Lead: Path to Management

Applebee's Neighborhood Grill + Bar; Greenville (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor to lead the dining room and kitchen operations, train and coach the hospitality team, and ensure exceptional guest experiences while maintaining a profitable operation. The role prepares you for future restaurant management and emphasizes development and growth within the hospitality field.

As an hourly supervisory position, you will learn management skills, participate in forecasting, scheduling, budgeting, and labor

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one (1) years of experience in a supervisory role.
• Able to make decisions and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.
• Able to monitor processes, materials, and resources.
• Able to operate, repair, and maintain equipment.
• Able to perform administrative tasks.
• Knowledge of food safety and sanitation practices and regulations.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles.
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive team working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service.
• Ensure cleanliness and sanitation.
• Ensure compliance with all health, safety, and hygiene standards and policies.
• Ensure compliance with all security procedures.
• Ensure compliance with all alcoholic beverage regulations.
• Monitor and assist with Team Member duties during peak times to expedite service.
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Skills

Supervisory

Guest Service

Team Leadership

Training

Job description

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor to lead the dining room and kitchen operations, train and coach the hospitality team, and ensure exceptional guest experiences while maintaining a profitable operation. The role prepares you for future restaurant management and emphasizes development and growth within the hospitality field.

As an hourly supervisory position, you will learn management skills, participate in forecasting, scheduling, budgeting, and labor