Hospitality Supervisor: Lead Guest Experience

Applebee's Neighborhood Grill + Bar; Leland (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Thrive Restaurant Group, known for Applebee's Legacy, is seeking a Restaurant Hospitality Supervisor to lead the hospitality team and ensure outstanding guest experiences.

This hourly role prepares you for restaurant management with coaching, development opportunities, and hands-on training in operations, staffing, scheduling, and guest service.

Eligible candidates enjoy a family-friendly environment and be part of a company committed to neighborly service.

Qualifications

• Experience in a casual dining restaurant.
• At least 1 year in a supervisory role.
• Ability to make decisions and resolve problems.
• Ability to lead, train, and motivate staff.
• Ability to plan and prioritize tasks and manage operations.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Lead and oversee the operation of the dining room and kitchen.
• Assist managers with recruiting, leading, training, and developing the team.
• Provide vision, coaching, and feedback to ensure excellent guest service.
• Foster a positive team environment and effective operations.
• Oversee opening and closing activities and ensure compliance with safety and policies.
• Monitor guest complaints and ensure prompt resolution.

Skills

Decision making

Problem solving

Staff motivation

Staff training

Planning and prioritizing tasks

Customer service

Team leadership

Interpersonal influence

Operations knowledge

Be a Good Neighbor mindset

Job description

Thrive Restaurant Group, known for Applebee's Legacy, is seeking a Restaurant Hospitality Supervisor to lead the hospitality team and ensure outstanding guest experiences.

This hourly role prepares you for restaurant management with coaching, development opportunities, and hands-on training in operations, staffing, scheduling, and guest service.

Eligible candidates enjoy a family-friendly environment and be part of a company committed to neighborly service.