Hospitality Supervisor: Path to Restaurant Manager

Applebee's Neighborhood Grill + Bar; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor (Hourly) to lead the hospitality team and create an outstanding guest experience while fostering a positive work culture in a casual dining environment.

You will oversee dining room and kitchen operations, recruit, train, and coach staff, and ensure compliance with health, safety, and brand standards. This role is designed to develop future restaurant managers with hands-on leadership.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year of experience in a supervisory role.
• Ability to make decisions and identify and resolve problems.
• Ability to guide, direct, and motivate staff.
• Ability to plan and prioritize tasks.
• Ability to teach and train staff.
• Ability to monitor processes, materials, and resources.
• Ability to operate, repair, and maintain equipment.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
• Foster team cohesiveness and positive team working environment
• Oversee opening and closing activities
• Ensure excellent customer service
• Ensure cleanliness and sanitation
• Ensure compliance with all health, safety, and hygiene standards and policies
• Ensure compliance with all security procedures
• Ensure compliance with all alcoholic beverage regulations
• Monitor and assist with Team Member duties during peak times to expedite service
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Report personnel problems to Managers including tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Skills

Supervisory experience

Staff training

Decision making

Problem solving

Task prioritization

Staff motivation

Customer service

Food safety knowledge

Job description

Thrive Restaurant Group is seeking a Restaurant Hospitality Supervisor (Hourly) to lead the hospitality team and create an outstanding guest experience while fostering a positive work culture in a casual dining environment.

You will oversee dining room and kitchen operations, recruit, train, and coach staff, and ensure compliance with health, safety, and brand standards. This role is designed to develop future restaurant managers with hands-on leadership.