Restaurant Growth & Tech Success Specialist

Alpha Restaurant Technologies; Winfield (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Paid time off

Holidays and sick leave

Mileage and travel reimbursement

Gym reimbursement

Training and professional development

Job summary

Alpha Restaurant Technologies in Winfield, IL seeks a relationship-driven customer success professional to manage a portfolio of ~200 restaurant clients in the Chicago area. You will own the ongoing relationship, help clients get more value from technology, and lead recovery efforts when needed.

You will collaborate with Sales, Growth, Support, and Finance to identify opportunities for operational improvements and higher retention, while traveling to client sites as required.

Qualifications

• Restaurant experience is valuable and preferred.
• Ability to learn restaurant operations and translate them into technology-driven improvements.
• Strong communication and relationship-building skills.

Responsibilities

• Build trusted relationships with owners, operators, and managers to understand operations.
• Identify opportunities to increase sales, save time, reduce errors or costs, and improve tech usage.
• Conduct meaningful consultations reviewing trends, usage, and commitments to create value and clear next steps.
• Own customer recovery when issues arise, coordinating a recovery plan and following through until resolution.
• Drive technology adoption across POS, payments, handhelds, online ordering, loyalty, and reporting.
• Grow existing accounts by recommending upgrades and complementary solutions when beneficial.
• Keep promises with clear steps, deadlines, and updates; stay involved until outcomes are verified.

Job description

Alpha Restaurant Technologies in Winfield, IL seeks a relationship-driven customer success professional to manage a portfolio of ~200 restaurant clients in the Chicago area. You will own the ongoing relationship, help clients get more value from technology, and lead recovery efforts when needed.

You will collaborate with Sales, Growth, Support, and Finance to identify opportunities for operational improvements and higher retention, while traveling to client sites as required.