Strategic Enterprise CS Manager – Restaurant Tech Growth

Otter; Los Angeles, Northern (CA, KY); Hybrid; USD 122,000 - 143,000; Full time

Benefits offered by this job

Equity awards

Annual performance bonus

401(k)

Job summary

Otter, based in Los Angeles, seeks an Enterprise Customer Success Manager to lead a portfolio of global enterprise accounts. You will drive revenue, retention, and expansion through strategic partnerships, data-driven insights, and deep product knowledge.

You’ll advise top customers, identify growth opportunities, and leverage restaurant-tech expertise to deliver measurable value. This role requires strong communication and cross-functional collaboration.

Qualifications

• 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
• Proven success managing complex, high-value customer relationships at the enterprise level.
• Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.
• Exceptional communication, stakeholder management, and relationship-building skills.
• Data-driven mindset with the ability to translate metrics into business impact.
• Experience navigating product conversations and influencing cross-functional teams.

Responsibilities

• Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts — focused on retention, expansion, and profitability.
• Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to grow the relationship over time.
• Industry Expertise: Leverage your knowledge of food & beverage, online delivery, or restaurant-tech to offer credible, relevant insights and solutions.
• Commercial Impact: Use data, product expertise, and business acumen to drive upsell and cross-sell opportunities with charisma and clarity.
• Problem Solving: Understand restaurant operations and financials to help solve complex business challenges and deliver tangible value.
• Customer Advocacy: Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls.
• Relationship Management: Develop strong, authentic relationships with stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes.

Skills

Enterprise account management

Strategic consulting

Restaurant tech knowledge

Data-driven decision making

Strong communication

Cross-functional collaboration

Relationship building

Education

Bachelor's degree in Business, CS, or related

Tools

CRM software

Job description

Otter, based in Los Angeles, seeks an Enterprise Customer Success Manager to lead a portfolio of global enterprise accounts. You will drive revenue, retention, and expansion through strategic partnerships, data-driven insights, and deep product knowledge.

You’ll advise top customers, identify growth opportunities, and leverage restaurant-tech expertise to deliver measurable value. This role requires strong communication and cross-functional collaboration.