Growth Specialist — Restaurant Technology & Client Success

Alpha Restaurant Technologies; Winfield (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Paid time off

Holidays and sick leave

Mileage and travel reimbursement

Gym reimbursement

Training and professional development

Job summary

Alpha Restaurant Technologies in Winfield, IL seeks a relationship-driven customer success professional to manage a portfolio of ~200 restaurant clients in the Chicago area. You will own the ongoing relationship, help clients get more value from technology, and lead recovery efforts when needed.

You will collaborate with Sales, Growth, Support, and Finance to identify opportunities for operational improvements and higher retention, while traveling to client sites as required.

Qualifications

• Restaurant experience is valuable and preferred.
• Ability to learn restaurant operations and translate them into technology-driven improvements.
• Strong communication and relationship-building skills.

Responsibilities

• Build trusted relationships with owners, operators, and managers to understand operations.
• Identify opportunities to increase sales, save time, reduce errors or costs, and improve tech usage.
• Conduct meaningful consultations reviewing trends, usage, and commitments to create value and clear next steps.
• Own customer recovery when issues arise, coordinating a recovery plan and following through until resolution.
• Drive technology adoption across POS, payments, handhelds, online ordering, loyalty, and reporting.
• Grow existing accounts by recommending upgrades and complementary solutions when beneficial.
• Keep promises with clear steps, deadlines, and updates; stay involved until outcomes are verified.

Job description

Base salary: $75,000-$85,000 + performance bonus eligibility

Travel: Approximately 50-75% in the field

ABOUT ALPHA

Alpha helps small and medium-sized restaurants succeed through POS systems, payments, restaurant technology, and dependable support.

We take a consulting approach. We learn how each restaurant operates, understand what the owner is trying to accomplish, and help them use technology in ways that actually improve the business.

Our mission is simple: Turn tech into profit.

We are an entrepreneurial, growth-stage company that believes restaurants should not have to choose between good technology and people who genuinely care about their success.

THE OPPORTUNITY

This is a relationship-driven customer success role for someone who understands restaurants and likes solving real business problems.

You will own the ongoing relationship with a portfolio of approximately 200 restaurant clients and growing across the Chicago area.

Your job is not simply to check in with customers. You will become someone restaurant owners trust to understand their operation, help them get more value from their technology, identify opportunities for improvement, and take ownership when something goes wrong.

The role combines customer relationships, restaurant consulting, technology, retention, and account growth.

You will report to the Sales and Growth Manager and work closely with Alpha's Support, Projects, Sales, Finance, and technology partners.

WHAT YOU WILL OWN

• Build trusted restaurant relationships. Develop strong relationships with owners, operators, and managers. Learn how each business operates, what matters to the owner, where they are struggling, and where Alpha can create more value.
• Help restaurants improve. Identify practical opportunities to increase sales, save time, reduce errors or costs, improve online ordering, strengthen loyalty, improve reporting, simplify staff workflows, and make better use of restaurant technology.
• Conduct meaningful customer consultations. Review sales trends, technology usage, service history, digital ordering, previous commitments, and opportunities before customer meetings. A successful conversation should create value, useful information, a decision, or a clear next step.
• Own customer recovery. When a client becomes frustrated or loses confidence in Alpha, take the lead on the relationship. Understand the problem, coordinate a recovery plan, communicate proactively, and remain involved until the customer is confident in the outcome.
• Drive technology adoption. Learn Alpha's supported POS systems, payments, handhelds, online ordering, loyalty, marketing, gift cards, reporting, kitchen workflows, hardware, integrations, and other restaurant technology.
• Grow existing accounts. Recommend appropriate upgrades and complementary solutions when they can genuinely improve the restaurant's operation.
• Keep promises moving. Restaurant owners should not have to chase Alpha. Maintain clear next steps, owners, deadlines, and customer updates. When another team performs the work, stay involved until the customer outcome is verified.

WHAT SUCCESS LOOKS LIKE

Customers trust you and Alpha, see measurable value from their restaurant technology, and choose to stay and grow with us.

Performance is evaluated through:

• Meaningful relationship coverage
• Technology adoption
• Documented business results
• Recovery of at‑risk customers
• Customer commitments completed as promised

WHO WE ARE LOOKING FOR

Restaurant experience is particularly valuable.

Strong backgrounds may include:

• Restaurant General Manager or Assistant General Manager
• Multi-unit restaurant operations
• Customer Success
• Account Management
• POS or payments
• Restaurant technology training

You do not need to arrive knowing every technology platform Alpha supports. We care more about whether you can earn an owner's trust, understand restaurant operations, learn technology quickly, solve problems, and follow through.

You should be comfortable:

• Building long‑term relationships with owners
• Handling difficult customer conversations calmly
• Managing many simultaneous commitments
• Learning technical products
• Investigating answers you do not already know
• Understanding basic restaurant and business metrics
• Recommending solutions without overselling
• Working independently in the field
• Using modern AI tools while verifying their output

WHO WILL DO WELL HERE

You genuinely like restaurants and restaurant owners.

You are curious about why a business performs the way it does.

When something falls between departments, your instinct is not to say, "That's not mine." Your instinct is to identify the right owner, keep the commitment visible, and make sure the customer gets the result.

You like the idea of returning to a restaurant months after making a recommendation and being able to show the owner that something actually improved.

COMPENSATION AND BENEFITS

Base salary: $75,000-$85,000 annually, depending on experience and qualifications.

The role is also eligible for annual performance bonuses based on established personal, Growth-team, and company performance targets.

Full‑time benefits include:

• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Applicable holidays and sick leave
• Mileage and approved travel reimbursement
• Gym reimbursement
• Book of the Month or Audible benefit
• Training and professional development

WORKING ARRANGEMENTS

Standard hours are Monday-Friday, 8:30 a.m.-5:00 p.m. Central Time.

When you are not scheduled to meet with customers, you will work from Alpha's Winfield, Illinois office.

Approximately 50-75% of the role is spent traveling, primarily meeting restaurant customers throughout the Chicago area.

Approved mileage and business travel expenses are reimbursed. Occasional overnight travel may be required but is not expected to be routine.

Because restaurants operate beyond traditional office hours, significant customer situations occasionally occur outside standard business hours. Growth Specialists are expected to respond promptly to urgent relationship escalations, with backup coverage available when they are unavailable.