Strategic CS Manager, Restaurant SaaS | Drive Adoption & Growth

Restaurant365; Irvine (CA); Hybrid; USD 96,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Hybrid work model

Job summary

Restaurant365 is seeking a Senior Customer Success Manager to manage long-term relationships with strategic restaurant clients. You will act as a trusted advisor, drive product adoption, partner with sales, onboarding, and product teams to maximize ROI and ensure client satisfaction.

This hybrid role requires 5+ years in SaaS customer success, experience in accounting or hospitality, proficiency with CRM (Salesforce) and Gainsight, and willingness to travel ~15%.

Qualifications

• 5+ years experience as a Customer Success Manager in SaaS.
• Experience in accounting or restaurant hospitality preferred.
• Proficient with CRM systems (Salesforce) and Gainsight.
• Able to travel approximately 15% of the time.
• Strong communication and project management skills.

Responsibilities

• Develop long-term relationships with clients to drive adoption, retention, and satisfaction.
• Partner with Sales, Onboarding, and Product teams to ensure ROI.
• Lead client meetings and coordinate cross-functional efforts to resolve issues.
• Track key metrics (usage, health, CSAT, NPS) and ensure transparent communication.
• Manage expectations with executive stakeholders and guide product adoption.

Skills

Customer Success

SaaS experience

CRM (Salesforce)

Cross-functional collaboration

Project management

Tools

Gainsight

Salesforce

Monday.com

Freshdesk

Job description

Restaurant365 is seeking a Senior Customer Success Manager to manage long-term relationships with strategic restaurant clients. You will act as a trusted advisor, drive product adoption, partner with sales, onboarding, and product teams to maximize ROI and ensure client satisfaction.

This hybrid role requires 5+ years in SaaS customer success, experience in accounting or hospitality, proficiency with CRM (Salesforce) and Gainsight, and willingness to travel ~15%.