Regional Client Success Manager - Restaurants

Rewardsnetwork; Chicago (IL); Hybrid; USD 71,240 - 80,496; Full time

Benefits offered by this job

Competitive PTO

Dining reimbursement

401(k) match

Medical plan options

Vision and dental plans

Transit/pre-tax commuter benefits

Job summary

Rewards Network is seeking a Client Success Manager to oversee a regional portfolio, retain restaurant partners, and deepen relationships to maximize value on our platform. You will respond to inquiries, resolve issues, and collaborate with sales to upsell services while driving customer satisfaction and loyalty.

The role is full-time and hybrid, with in-office presence three days a week in Chicago (Tuesday–Thursday).

Qualifications

• 3+ years of related experience in client service or sales support.
• Experience handling high volume calls and emails.
• Strong written and verbal communication skills.
• Ability to analyze and solve problems with attention to detail.

Responsibilities

• Oversee the customer journey for an assigned portfolio to maximize satisfaction and loyalty.
• Identify and address customer issues to minimize churn.
• Guide clients through product features and strategies to maximize value.
• Communicate value of services to improve Net Promoter Scores (NPS).
• Identify opportunities to upsell products within the portfolio.
• Collaborate with regional managers and sales to drive growth.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Tools

Salesforce

MS Excel

MS Word

PowerPoint

Outlook

Job description

Rewards Network is seeking a Client Success Manager to oversee a regional portfolio, retain restaurant partners, and deepen relationships to maximize value on our platform. You will respond to inquiries, resolve issues, and collaborate with sales to upsell services while driving customer satisfaction and loyalty.

The role is full-time and hybrid, with in-office presence three days a week in Chicago (Tuesday–Thursday).