Restaurant General Manager: Lead Team, Drive Growth

Firehouse Subs; Bella Vista Acres (TN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible scheduling

Job summary

Firehouse Subs is seeking an experienced General Manager to lead one of our fast-casual restaurants. You will own daily operations, develop people, deliver outstanding guest experiences, and drive strong financial results.

As GM you oversee all aspects of performance—people, food safety, service, inventory, and profitability. You will coach Shift Leads, schedule staff, and maintain brand standards while fostering a positive culture and community engagement.

Qualifications

• Previous restaurant management experience required.
• General Manager experience preferred.
• QSR or fast-casual restaurant experience preferred.
• Strong leadership, coaching, and team-development skills.
• Demonstrated ability to hold teams accountable while maintaining a positive culture.

Responsibilities

• Lead, coach, develop, and hold accountable the restaurant management team and team members.
• Recruit, hire, onboard, train, and retain a strong restaurant team.
• Build a positive, respectful, and accountable restaurant culture.
• Ensure every guest receives fast, friendly, and accurate service.
• Maintain Firehouse Subs standards for food quality, preparation, portioning, presentation, and hospitality.
• Take ownership of restaurant cleanliness, organization, maintenance, and overall condition.
• Ensure proper food handling, sanitation, temperature control, and food safety procedures are followed at all times.
• Ensure required food safety and temperature logs are completed accurately, honestly, and on time.
• Immediately address and elevate food safety concerns and ensure unsafe food is never served.
• Develop and manage employee schedules based on sales forecasts and business needs.
• Manage labor effectively while maintaining appropriate staffing and service levels.
• Manage food cost, waste, inventory, ordering, and product controls.
• Conduct inventory counts and ensure accurate product management.
• Analyze restaurant sales, labor, food cost, guest feedback, and other performance metrics.
• Develop and execute action plans to improve restaurant performance.
• Drive sales growth and identify opportunities to increase guest traffic.
• Ensure proper cash handling, deposits, register controls, and other financial procedures.
• Maintain appropriate staffing levels and build a strong leadership pipeline.
• Train and develop Shift Leads and other future restaurant leaders.
• Ensure company policies, procedures, and Firehouse Subs brand standards are consistently followed.
• Address employee performance concerns promptly and consistently.
• Handle guest concerns professionally and ensure appropriate resolution.
• Maintain required restaurant records, documentation, and operational reporting.
• Identify equipment and maintenance issues and ensure they are reported and addressed promptly.
• Partner with District Manager and above-store leadership on restaurant performance and improvement opportunities.
• Lead by example and work restaurant positions alongside the team when needed.

Skills

Leadership

People management

Coaching

Restaurant operations

Guest experience focus

Communication

Job description

Firehouse Subs is seeking an experienced General Manager to lead one of our fast-casual restaurants. You will own daily operations, develop people, deliver outstanding guest experiences, and drive strong financial results.

As GM you oversee all aspects of performance—people, food safety, service, inventory, and profitability. You will coach Shift Leads, schedule staff, and maintain brand standards while fostering a positive culture and community engagement.