General Manager: Lead Growth, Guest Experience & Team

AJG Holdings and Wholesale; Avondale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plan

PTO 12 days

Cell phone per diem

Paid training

Quarterly bonus

Tips $3–$6/hr

Greaseless kitchen

Career growth

Job summary

Firehouse Subs is hiring an experienced General Manager to lead a fast-casual restaurant, drive profitability, and deliver exceptional guest experiences. You will oversee daily operations, staff development, food quality, and community engagement while upholding brand standards and safety requirements.

Ideal candidates bring 1+ years in restaurant management, strong leadership and communication skills, and a passion for guest service and team growth.

Qualifications

• 1+ years of restaurant management experience (QSR or fast casual preferred).
• Strong leadership, organizational, and communication skills.
• Proven ability to manage budgets, staffing, and inventory.
• Passion for guest service and team development.
• Ability to work on your feet for extended periods (up to 13 hours).
• Ability to lift up to 50 lbs.

Responsibilities

• Operational Excellence: Ensure compliance with health, safety, labor, and employment regulations.
• Leadership & Culture: Build a positive, team-oriented environment aligned with Firehouse Subs values.
• Guest Experience: Deliver exceptional service and maintain high standards of food quality and cleanliness.
• Financial Performance: Manage food and labor costs, control expenses, and achieve sales growth.
• Team Development: Recruit, train, and develop Assistant Managers and Shift Leaders.
• Marketing & Community Engagement: Drive local marketing efforts and represent the brand at community events.
• Foundation Support: Promote Firehouse Subs Public Safety Foundation initiatives.
• Facility Management: Maintain equipment and report issues promptly.
• Communication: Keep open communication with District Manager and ownership.

Skills

Restaurant management

Leadership

Budget management

Staffing

Customer service

Inventory management

Communication

Job description

Firehouse Subs is hiring an experienced General Manager to lead a fast-casual restaurant, drive profitability, and deliver exceptional guest experiences. You will oversee daily operations, staff development, food quality, and community engagement while upholding brand standards and safety requirements.

Ideal candidates bring 1+ years in restaurant management, strong leadership and communication skills, and a passion for guest service and team growth.