General Manager: Lead Fast-Casual Team & Guest Experience

AJG Holdings and Wholesale; Buckeye (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health and dental plans

PTO (12 days per year)

Cell phone per diem

Paid training (3–6 months)

Quarterly bonus program

Tips averaging $3–$6 per hour

Greaseless kitchen environment

Career growth opportunities

Job summary

Firehouse Subs is seeking an experienced General Manager to lead a fast-casual restaurant, drive profitability, and champion great guest service. You will oversee team development, operations, and financial performance while upholding the brand's values of hearty food and heartfelt service.

The role emphasizes accountability for daily operations, staff coaching, and local community involvement, with a franchisee-led structure and opportunities for growth within the brand.

Qualifications

• 1+ years of restaurant management experience (QSR or fast casual preferred).
• Strong leadership, organizational, and communication skills.
• Proven ability to manage budgets, staffing, and inventory.
• Passion for guest service and team development.
• Ability to stand for extended periods (up to 13 hours) and lift up to 50 lbs.

Responsibilities

• Operational excellence: Ensure compliance with health, safety, labor, and employment regulations.
• Leadership & culture: Build a positive, team-oriented environment aligned with Firehouse Subs values.
• Guest experience: Deliver exceptional service and maintain high standards of food quality and cleanliness.
• Financial performance: Manage food and labor costs, control expenses, and achieve sales growth.
• Team development: Recruit, train, and develop Assistant Managers and Shift Leaders.
• Marketing & community engagement: Drive local marketing efforts and represent the brand at community events.
• Foundation support: Promote Firehouse Subs Public Safety Foundation initiatives.
• Facility management: Maintain equipment and report issues promptly.
• Communication: Keep open communication with District Manager and ownership.

Skills

Restaurant management

Leadership

Budgeting

Staffing

Communication

Job description

Firehouse Subs is seeking an experienced General Manager to lead a fast-casual restaurant, drive profitability, and champion great guest service. You will oversee team development, operations, and financial performance while upholding the brand's values of hearty food and heartfelt service.

The role emphasizes accountability for daily operations, staff coaching, and local community involvement, with a franchisee-led structure and opportunities for growth within the brand.