Restaurant General Manager – Lead Ops & Guest Experience

Baskin-Robbins; Mine Hill (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Bonus Structure: quarterly

Medical Insurance with Company contrib

Job summary

Baskin-Robbins Store Manager role oversees daily restaurant operations, ensuring service quality and cleanliness while achieving financial goals. You will lead a team, model guest-focused service, and drive continuous improvement in store performance.

Ideal candidates bring food service experience and strong leadership with a commitment to training, coaching, and excellent communication to deliver 100% guest satisfaction. This on-site role includes a bonus structure and benefits.

Qualifications

• Experience in the food service industry is required.
• Food Safety, Serve Safe Certification is a plus!
• Must be able to lift 30 to 50 pounds and perform pushing/pulling/stretching tasks.

Responsibilities

• Leading operational Excellence.
• Keen focus on 100% Guest Satisfaction.
• Understanding the importance of training and development of team members.
• Achieving financial goals such as sales projections and controllables.
• Utilizing effective communication and coaching skills.

Skills

Leadership

Customer service

Staff development

Communication

Job description

Baskin-Robbins Store Manager role oversees daily restaurant operations, ensuring service quality and cleanliness while achieving financial goals. You will lead a team, model guest-focused service, and drive continuous improvement in store performance.

Ideal candidates bring food service experience and strong leadership with a commitment to training, coaching, and excellent communication to deliver 100% guest satisfaction. This on-site role includes a bonus structure and benefits.