Restaurant General Manager: Lead Ops & Guest Delight

Baskin-Robbins; Beverly (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

2 weeks PTO

Quarterly bonus up to 10% of monthly工资

Job summary

Baskin-Robbins in Beverly, MA is seeking a General Manager to lead daily operations, recruit and develop staff, and ensure exceptional guest experiences. You will drive sales, manage costs, and uphold quality service and cleanliness standards across the store.

The ideal candidate brings food service experience, strong leadership, and a commitment to continuous improvement. Food safety knowledge is a plus, and franchisee context applies.

Qualifications

• Experience in the food service industry required.
• Food safety knowledge or Serve Safe certification is a plus.

Responsibilities

• Lead operational excellence and drive store performance.
• Maintain 100% guest satisfaction through service standards.
• Train and develop team members to improve skills and performance.
• Achieve sales targets and manage controllable costs.
• Communicate effectively and coach staff to meet goals.

Skills

Leadership

People management

Customer service

Job description

Baskin-Robbins in Beverly, MA is seeking a General Manager to lead daily operations, recruit and develop staff, and ensure exceptional guest experiences. You will drive sales, manage costs, and uphold quality service and cleanliness standards across the store.

The ideal candidate brings food service experience, strong leadership, and a commitment to continuous improvement. Food safety knowledge is a plus, and franchisee context applies.