Restaurant General Manager: Drive Guest Experience & Growth

Baskin-Robbins; Florence (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Baskin-Robbins is seeking a Restaurant Manager to provide strong leadership for a single restaurant, ensuring excellent guest experiences and operational excellence. You will oversee training, brand standards, and performance, while managing costs and safety compliance.

Responsibilities include recruiting and developing staff, scheduling, and driving sales through team leadership and guest-focused service. Fluency in English and basic financial skills are required.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead team meetings and deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Recruit, hire, onboard and develop restaurant team members.
• Plan, monitor, appraise and review employee performance.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Fluent English

Basic computer skills

Basic math and financial management

Leadership experience in retail/rest./

Education

College Degree preferred

Job description

Baskin-Robbins is seeking a Restaurant Manager to provide strong leadership for a single restaurant, ensuring excellent guest experiences and operational excellence. You will oversee training, brand standards, and performance, while managing costs and safety compliance.

Responsibilities include recruiting and developing staff, scheduling, and driving sales through team leadership and guest-focused service. Fluency in English and basic financial skills are required.