Restaurant General Manager: Guest Experience & Ops

Universal Store; Hobbs (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

IHOP is seeking a General Manager to direct the operation of an assigned unit and drive overall performance. You will lead staff, ensure guest satisfaction, and uphold SOPs and safety standards to deliver consistent service.

The role emphasizes training, financial oversight, and coordinating marketing and HR objectives while maintaining high standards of food quality and operational efficiency.

Qualifications

• High school diploma or GED and 2–4 years related experience and/or training, or equivalent combination of education and experience.
• Certification through IHOP training courses.
• A valid Driver’s License is required to drive on company business.

Responsibilities

• Direct the operation of an assigned IHOP unit.
• Develop and maintain professional working relationships with employees and guests.
• Execute annual financial, marketing, guest service, and HR objectives.
• Recruit, train and supervise staff; manage performance and conduct appraisals.

Education

High school diploma or GED

Job description

IHOP is seeking a General Manager to direct the operation of an assigned unit and drive overall performance. You will lead staff, ensure guest satisfaction, and uphold SOPs and safety standards to deliver consistent service.

The role emphasizes training, financial oversight, and coordinating marketing and HR objectives while maintaining high standards of food quality and operational efficiency.