Restaurant General Manager: Lead Ops & Guest Experience

Universal Store; Reynoldsburg (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

IHOP is seeking a General Manager to direct the operation of an assigned unit. You will oversee daily restaurant activities, lead the team, ensure guest satisfaction, and drive results in line with SOPs and objectives.

Responsibilities include developing relationships with guests and employees, implementing training programs, managing finances, food safety, scheduling, and compliance with regulations. The role demands strong leadership, communication, and a commitment to quality.

Qualifications

• High school diploma or GED and 2–4 years related experience.
• Certification through IHOP training programs.

Responsibilities

• Develop and maintain professional relationships with IHOP employees and guests.
• Implement the Craft Training program for all restaurant hourly employees to improve unit operations and guest experience.
• Ensure food safety, SOP compliance, and proper inventory management.

Skills

English proficiency

Leadership

Education

High school diploma or GED and 2-4 years related experience

Job description

IHOP is seeking a General Manager to direct the operation of an assigned unit. You will oversee daily restaurant activities, lead the team, ensure guest satisfaction, and drive results in line with SOPs and objectives.

Responsibilities include developing relationships with guests and employees, implementing training programs, managing finances, food safety, scheduling, and compliance with regulations. The role demands strong leadership, communication, and a commitment to quality.