Restaurant General Manager — Guest Experience & Ops

Universal Store; Avondale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

IHOP in Avondale, AZ is seeking a General Manager to direct the operation of an assigned unit, driving guest satisfaction and financial performance. You will lead hourly staff, implement the Craft Training program, and ensure compliance with SOPs, safety standards, and marketing initiatives while maintaining a productive work environment.

The role emphasizes strong leadership, inventory control, and adherence to company policies to deliver a superior guest experience and achieve business goals

Qualifications

• High school diploma or GED with 2–4 years related experience.
• Ability to implement training programs for hourly staff.
• Strong communication and interpersonal skills.
• Knowledge of safety and sanitation standards.
• Proficient in managing budgets and operations.

Responsibilities

• Directly supervise management and hourly staff.
• Develop and oversee financial, marketing, guest service, and HR objectives.
• Manage guest relations and resolve complaints.
• Ensure compliance with federal, state, and local regulations.
• Maintain inventory and par levels, food safety, and equipment.
• Lead safety, training, and performance evaluations.

Skills

Craft Training program

Guest service

SOP compliance

Staff leadership

Inventory control

Education

High school diploma or GED

Two to four years related experience

Job description

IHOP in Avondale, AZ is seeking a General Manager to direct the operation of an assigned unit, driving guest satisfaction and financial performance. You will lead hourly staff, implement the Craft Training program, and ensure compliance with SOPs, safety standards, and marketing initiatives while maintaining a productive work environment.

The role emphasizes strong leadership, inventory control, and adherence to company policies to deliver a superior guest experience and achieve business goals