Restaurant General Manager — Guest Experience Leader

Cajun Funding Corp; United States; On-site; USD 65,000 - 80,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single location with passion for high quality, value-driven dining, friendly service, and a clean, safe environment. The RGM oversees all restaurant activities, drives sales, controls costs, and develops a team dedicated to outstanding guest experiences.

This role requires a high school diploma, at least one year of supervisory restaurant experience, flexible scheduling including weekends, and strong leadership, communication,

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience working in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Responsibilities

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

Supervisory experience

Budget management

Guest service

Communication

Food safety knowledge

Team leadership

Scheduling

Problem solving

Driver’s license

Education

High school diploma or GED

1 year of supervisory experience in restaurant

Training completion and tests

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single location with passion for high quality, value-driven dining, friendly service, and a clean, safe environment. The RGM oversees all restaurant activities, drives sales, controls costs, and develops a team dedicated to outstanding guest experiences.

This role requires a high school diploma, at least one year of supervisory restaurant experience, flexible scheduling including weekends, and strong leadership, communication,