Restaurant General Manager: Guest Experience Leader

Cajun Funding Corp; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a focus on delivering high-quality, value-oriented dining and exceptional guest service. The role calls for strong leadership, cost control, and a commitment to a clean, safe operation that drives guest satisfaction.

The RGM will manage budgets, guide a team, and ensure consistent standards across service, food quality, and safety while aiming to exceed sales goals and maintain a positive workplace culture.

Qualifications

• HS diploma or GED required.
• 1 year of supervisory experience in restaurant industry.
• Complete training and pass all applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates with guests to obtain feedback and identify service and food quality improvements.
• Applies the listen, apologize, satisfy and thank model to all guest complaints.
• Directs training with team members and provides regular feedback for improvement.
• Ensures compliance with laws, regulations and company policies.

Skills

Interpersonal skills

Leadership

Communication

Customer service

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a focus on delivering high-quality, value-oriented dining and exceptional guest service. The role calls for strong leadership, cost control, and a commitment to a clean, safe operation that drives guest satisfaction.

The RGM will manage budgets, guide a team, and ensure consistent standards across service, food quality, and safety while aiming to exceed sales goals and maintain a positive workplace culture.