Restaurant General Manager: Guest Experience Leader

Cajun Funding Corp; United States; On-site; USD 60,000 - 95,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a focus on guest experience, sales growth, and cost control. The GM will manage daily operations, train staff, and uphold standards for service, food quality, and safety.

The role requires at least a high school diploma, 1 year of supervisory restaurant experience, and completion of training; flexibility for weekends and long hours is expected. Join a fast-paced team that values hospitality and performance.

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience working in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Responsibilities

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

Supervisory experience

Interpersonal skills

Leadership

Conflict resolution

Coaching/employee development

Recruiting and interviewing

Staff training

Communication

Basic computer skills

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a focus on guest experience, sales growth, and cost control. The GM will manage daily operations, train staff, and uphold standards for service, food quality, and safety.

The role requires at least a high school diploma, 1 year of supervisory restaurant experience, and completion of training; flexibility for weekends and long hours is expected. Join a fast-paced team that values hospitality and performance.