Restaurant General Manager - Guest Experience Leader

Cajun Funding Corp; McAllen (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken in Texas seeks a Restaurant General Manager who is passionate about delivering a high quality, value-oriented dining experience with friendly, fast, and accurate service in a clean environment.

The RGM is accountable for all business activities at one restaurant location, ensuring guest satisfaction, achieving sales goals, managing expenses, and developing team members in a dynamic, fast-paced setting.

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass all applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in person or by phone.
• Applies the listen, apologize, satisfy and thank model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures compliance with labor laws and company policies.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on equipment.
• Prepares and analyzes operation reports.

Skills

Supervisory experience

Interpersonal skills

Staff development

Customer service

Communication

Problem solving

Team leadership

Budgeting & cost control

Training & coaching

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken in Texas seeks a Restaurant General Manager who is passionate about delivering a high quality, value-oriented dining experience with friendly, fast, and accurate service in a clean environment.

The RGM is accountable for all business activities at one restaurant location, ensuring guest satisfaction, achieving sales goals, managing expenses, and developing team members in a dynamic, fast-paced setting.