Restaurant GM: Guest Experience & Team Growth

Cajun Funding Corp; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a passion for high-quality, value-oriented dining, friendly service, and a clean, safe environment. The GM is responsible for all business activities, including achieving sales goals, controlling expenses, and engaging the team for growth.

Responsibilities include creating an outstanding guest experience, training staff, handling guest feedback and complaints, ensuring compliance with laws and company

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Must successfully complete all training and pass all applicable tests.

Responsibilities

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Skills

Supervisory experience

Leadership

Customer service

Communication

Flexible scheduling

Problem solving

Basic computer skills

Staff training

Budget awareness

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single location with a passion for high-quality, value-oriented dining, friendly service, and a clean, safe environment. The GM is responsible for all business activities, including achieving sales goals, controlling expenses, and engaging the team for growth.

Responsibilities include creating an outstanding guest experience, training staff, handling guest feedback and complaints, ensuring compliance with laws and company