Restaurant General Manager: Guest Experience & Growth

Cajun Funding Corp; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager in the United States to lead a single-location operation with a focus on delivering high-quality, value-oriented dining. You will oversee guest experience, sales achievement, and cost control while creating an engaging team environment that promotes growth and exceptional service.

The GM will manage budgets, staff, and compliance with all laws and Church's policies, ensuring a clean, safe, and efficient restaurant.

Qualifications

• High school diploma or GED required.
• Must have (1) year of supervisory experience working in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Responsibilities

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Skills

Supervisory experience

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Restaurant General Manager in the United States to lead a single-location operation with a focus on delivering high-quality, value-oriented dining. You will oversee guest experience, sales achievement, and cost control while creating an engaging team environment that promotes growth and exceptional service.

The GM will manage budgets, staff, and compliance with all laws and Church's policies, ensuring a clean, safe, and efficient restaurant.