Restaurant GM: Lead Guest Experience & Growth

Cajun Funding Corp; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single location, drive guest satisfaction, and achieve sales goals. The GM will manage budgets, control expenses, and foster a high-performing team focused on service quality and safety.

The role requires overseeing day-to-day operations, training staff, and ensuring compliance with federal, state, and local regulations. Flexibility in scheduling, including weekends, is essential.

Qualifications

• High school diploma or GED required.
• Must have (1) year of supervisory experience in the restaurant industry.
• Successful completion of all training and tests.

Responsibilities

• Create an in-store environment that exceeds guest expectations with friendly, quick, and accurate service.
• Build team understanding and commitment to guest service standards.
• Communicate with guests to obtain feedback and identify service and food quality improvements.
• Assist and resolve guest complaints in-person or by phone.
• Ensure all calls are handled promptly and professionally.
• Direct and conduct regular team training.
• Provide regular feedback and identify areas for improvement.
• Cross-train staff and develop new skills.
• Maintain a positive work environment and ensure compliance with laws and policies.

Skills

Interpersonal skills

Leadership

Customer service

Communication

Coaching

Conflict resolution

Supervision

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single location, drive guest satisfaction, and achieve sales goals. The GM will manage budgets, control expenses, and foster a high-performing team focused on service quality and safety.

The role requires overseeing day-to-day operations, training staff, and ensuring compliance with federal, state, and local regulations. Flexibility in scheduling, including weekends, is essential.