Restaurant General Manager: Guest Experience Leader

Cajun Funding Corp; Terrytown (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Church's Restaurant in Louisiana is seeking a General Manager who is passionate about delivering highquality, value-oriented dining with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible for all business activities at one location, striving to exceed guest expectations, achieve sales goals, and manage expenses.

This role leads a team, may supervise an Assistant GM and Shift Leader, trains staff, enforces company policies, maintains inventory, handles

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass all applicable tests.

Responsibilities

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service.
• Build team understanding and commitment to guest service standards.
• Communicate and follow up with guests to obtain feedback and identify service and food quality improvements.
• Assist and resolve all guest complaints in-person or by phone.
• Apply the listen, apologize, satisfy and thank model to all guest complaints.
• Ensure all incoming calls are answered promptly, courteously, and professionally.
• Direct and conduct regular training with team members.
• Provide regular feedback to team members and identify areas for improvement.
• Cross-train and assist in developing new skills and maintain a positive work environment.

Skills

Guest service

Team leadership

Training others

Budget management

Labor cost reporting

Conflict resolution

Interpersonal skills

Problem solving

Education

High school diploma or GED

Job description

Church's Restaurant in Louisiana is seeking a General Manager who is passionate about delivering highquality, value-oriented dining with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible for all business activities at one location, striving to exceed guest expectations, achieve sales goals, and manage expenses.

This role leads a team, may supervise an Assistant GM and Shift Leader, trains staff, enforces company policies, maintains inventory, handles