Restaurant GM: Lead Guest Experience & Growth

Cajun Funding Corp; Hammond (LA); In loco; USD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Church's Chicken in Hammond, LA is seeking a Restaurant General Manager to lead a single location with a focus on guest experience, sales achievement, and cost control. The RGM will foster a high-performance environment and ensure compliance with all policies and safety standards.

The role requires hands-on leadership, accountability for budgets, and the ability to develop staff through coaching and training. A strong emphasis on customer satisfaction and operational excellence is essential.

Competenze

• High school diploma or GED required.
• Must have (1) year of supervisory experience working in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Mansioni

• Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports
• Performs other duties as assigned.

Conoscenze

Supervisory experience

People management

Customer service

Formazione

High school diploma or GED

Descrizione del lavoro

Church's Chicken in Hammond, LA is seeking a Restaurant General Manager to lead a single location with a focus on guest experience, sales achievement, and cost control. The RGM will foster a high-performance environment and ensure compliance with all policies and safety standards.

The role requires hands-on leadership, accountability for budgets, and the ability to develop staff through coaching and training. A strong emphasis on customer satisfaction and operational excellence is essential.