Restaurant General Manager: Guest Experience & Growth

Cajun Funding Corp; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to lead a single-location operation, delivering a high-quality, value-oriented dining experience with friendly and efficient service. You will drive sales, control costs, and foster a positive, growth-oriented team culture while ensuring compliance with all laws and standards.

The role requires a high school diploma or GED, at least one year of supervisory experience in a restaurant, and completion of all required training and tests.

Qualifications

• High school diploma or GED required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and make a passing score on all applicable tests.

Responsibilities

• Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
• Ensures all incoming calls are handled promptly, courteously, and professionally.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Skills

Supervision

Interpersonal skills

Conflict resolution

Coaching / development

Labor cost reporting

P&L knowledge

Basic computer skills

Recruiting & interviewing

Flexible scheduling

Team motivation

Education

High school diploma or GED

Job description

Church's Chicken is seeking a Restaurant General Manager to lead a single-location operation, delivering a high-quality, value-oriented dining experience with friendly and efficient service. You will drive sales, control costs, and foster a positive, growth-oriented team culture while ensuring compliance with all laws and standards.

The role requires a high school diploma or GED, at least one year of supervisory experience in a restaurant, and completion of all required training and tests.