Restaurant & Bar Ops Leader — Guest Experience

Hilton Washington DC National Mall; Washington (District of Columbia); On-site; USD 83,000 - 85,000; Full time

Job summary

Hilton Washington DC National Mall seeks an F&B Manager to oversee the restaurant operations, enforce hotel policies, and drive guest satisfaction. The role requires active floor presence and leadership of a team to deliver exceptional service while promoting promotions and incentives.

You will manage staff, coordinate special events, inspect work areas, and collaborate with other departments to ensure top-tier guest experiences.

Qualifications

• Experience leading restaurant or hotel Food & Beverage teams.
• Strong guest service orientation and problem-solving skills.
• Ability to coach, train and develop staff in a fast-paced environment.

Responsibilities

• Coordinate large group reservations and holiday staffing for the restaurant/bar.
• Lead staff with pre-shift meetings, staff scheduling and performance feedback.
• Oversee compliance with hotel policies, service standards and safety procedures.

Skills

Leadership

Staff Management

Guest Service

Operations

Training

Communication

Problem Solving

Time Management

Job description

Hilton Washington DC National Mall seeks an F&B Manager to oversee the restaurant operations, enforce hotel policies, and drive guest satisfaction. The role requires active floor presence and leadership of a team to deliver exceptional service while promoting promotions and incentives.

You will manage staff, coordinate special events, inspect work areas, and collaborate with other departments to ensure top-tier guest experiences.