Front Desk Team Leader: Guest Experience & Training

Hilton Washington DC Nat'l Mall Wharf; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Hilton Washington DC Nat'l Mall Wharf is seeking a Front Desk Supervisor to lead guest services, supervise agents, resolve guest issues and promote hotel promotions. The role involves ensuring guest satisfaction, training staff and coordinating with other departments to maintain service standards.

The ideal candidate will have strong leadership, excellent communication, and the ability to manage busy front desk operations while delivering memorable experiences for guests.

Qualifications

• Minimum 2–3 years front desk or hotel supervision experience.
• Proven leadership and staff development abilities.
• Strong communication and guest-relations skills.
• Ability to handle guest complaints professionally.

Responsibilities

• Oversee front desk operations and staff.
• Assist in welcoming and registering guests efficiently.
• Sell rooms and hotel outlets and seasonal promotions.
• Coordinate with departments to ensure guest satisfaction.
• Manage shift schedules and provide feedback to staff.

Skills

Leadership

Guest service

Conflict resolution

Staff supervision

Communication

Job description

Hilton Washington DC Nat'l Mall Wharf is seeking a Front Desk Supervisor to lead guest services, supervise agents, resolve guest issues and promote hotel promotions. The role involves ensuring guest satisfaction, training staff and coordinating with other departments to maintain service standards.

The ideal candidate will have strong leadership, excellent communication, and the ability to manage busy front desk operations while delivering memorable experiences for guests.