Front Desk Supervisor - Guest Experience Leader

Hilton Washington DC National Mall; Washington (District of Columbia); Vor Ort; USD 37.000 - 53.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Zusammenfassung

The Hilton Washington DC National Mall is seeking a Front Desk Supervisor to deliver exceptional guest service from check-in to departure. You will support supervision of guest service agents, handle guest complaints and credit issues, and assist with training while promoting room sales and seasonal promotions.

This role requires strong leadership, organized scheduling, and teamwork across departments. You will ensure timely check-ins, accurate billing, and adherence to hotel policies,

Qualifikationen

• Minimum front desk experience in hospitality.
• Strong leadership and guest service skills.
• Ability to resolve guest complaints calmly and efficiently.
• Excellent communication and teamwork abilities.

Aufgaben

• Maintain a visible management presence and oversee front desk operations.
• Assist in selling rooms, food & beverage outlets, and promotions.
• Review shift logs, post charges, and ensure accurate billing.
• Coordinate with other departments to sustain guest satisfaction.

Kenntnisse

Leadership

Guest service

Conflict resolution

Communication

Teamwork

Scheduling

Ausbildung

Hotel experience

Jobbeschreibung

The Hilton Washington DC National Mall is seeking a Front Desk Supervisor to deliver exceptional guest service from check-in to departure. You will support supervision of guest service agents, handle guest complaints and credit issues, and assist with training while promoting room sales and seasonal promotions.

This role requires strong leadership, organized scheduling, and teamwork across departments. You will ensure timely check-ins, accurate billing, and adherence to hotel policies,