Guest Experience Front Desk Manager

Hilton Washington DC National Mall; Washington (District of Columbia); On-site; USD 63,000 - 74,000; Full time

Benefits offered by this job

Healthcare package

Job summary

The Hilton Washington DC National Mall is seeking a Front Office Supervisor to deliver outstanding guest service at the front desk from reservation through departure. You will assist in supervising guest service agents, handle guest complaints, and promote rooms, F&B, and promotions.

The role requires strong leadership, organization, and the ability to work calmly under pressure while ensuring satisfaction for every guest. Excellent communication is essential.

Qualifications

• Understand the hotel's mission, vision, and goals.
• Strong leadership skills and the ability to apply them.
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to communicate effectively with guests and staff.
• Maintain organization and focus in a fast-paced environment.
• Ability to handle stressful or unusual interruptions calmly.
• Operate with minimal supervision and work as part of a team.

Responsibilities

• Maintain a constant presence and visibility of management.
• Monitor front desk operations: occupancy, check-outs, VIPs, groups.
• Assist in selling rooms, food & beverage, and promotions.
• Review Front Desk logs and communicate shift information.
• Post charges to room accounts and complete daily tasks.
• Coordinate with other departments to ensure guest satisfaction.
• Uphold policies and safety procedures.

Skills

Leadership

Problem solving

Guest service

Teamwork

Communication

Organization

Multitasking

Job description

The Hilton Washington DC National Mall is seeking a Front Office Supervisor to deliver outstanding guest service at the front desk from reservation through departure. You will assist in supervising guest service agents, handle guest complaints, and promote rooms, F&B, and promotions.

The role requires strong leadership, organization, and the ability to work calmly under pressure while ensuring satisfaction for every guest. Excellent communication is essential.