F&B Operations Manager — Lead Service & Guest Experience

Hilton Washington DC Nat'l Mall Wharf; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Hilton Washington DC Nat'l Mall Wharf is seeking an experienced F&B Manager to oversee the restaurant and bar operations, ensuring guest satisfaction and adherence to hotel policies. The role requires the manager to be on the floor about 75% of the time and to drive promotions and staff development.

Responsibilities include coordinating large group reservations, supervising staff, and maintaining service standards across all dining areas, while supporting guest service and collaboration with

Qualifications

• Strong leadership required to manage restaurant and bar operations.
• Ability to maintain high levels of guest service and handle guest issues effectively.
• Excellent communication with staff and management in a fast-paced hotel environment.
• Proven ability to work as part of a team and coordinate with other hotel departments.

Responsibilities

• Oversee all restaurant/bar operations and enforce hotel policies.
• Hold regular department meetings and run promotions for guests.
• Supervise staff, schedule shifts, and ensure proper staffing during peak times.
• Ensure on-floor presence and assist with guest service as needed.

Skills

Leadership

Guest service

Communication

Teamwork

Time management

Problem solving

Job description

Hilton Washington DC Nat'l Mall Wharf is seeking an experienced F&B Manager to oversee the restaurant and bar operations, ensuring guest satisfaction and adherence to hotel policies. The role requires the manager to be on the floor about 75% of the time and to drive promotions and staff development.

Responsibilities include coordinating large group reservations, supervising staff, and maintaining service standards across all dining areas, while supporting guest service and collaboration with