Director of F&B Outlets & Guest Experience

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Room discounts

Medical/dental/vision insurance

401k

Paid time off

Job summary

IHG Hotels & Resorts in Washington, DC, seeks a Director of Outlets to oversee day-to-day restaurant and bar operations and drive profitability while maintaining exceptional guest satisfaction under hotel standards. This role requires strong leadership of a large team and a hands-on approach to service excellence in a luxury property on The Wharf.

You will work with the food and beverage/culinary teams to develop strategic menus, control costs, ensure compliance with safety regulations, and

Qualifications

• Bachelor’s degree in Hotel Management, culinary arts, or related field.
• Experience in restaurant and bar operations.
• Experience in large volume F&B operations.
• Excellent communication skills.
• Strong organizational skills.
• Ability to lead a large team.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Oversee day-to-day restaurant/bar operations and outlets.
• Develop and implement strategies to improve profitability and guest satisfaction.
• Lead, coach and develop a large F&B team.
• Ensure compliance with health, safety and hotel standards.

Skills

Restaurant & Bar Ops

Large-volume F&B

Communication

Organization

Team leadership

Multitasking

Fast-paced environment

Education

Bachelor’s degree / higher in Hotel Management

Job description

IHG Hotels & Resorts in Washington, DC, seeks a Director of Outlets to oversee day-to-day restaurant and bar operations and drive profitability while maintaining exceptional guest satisfaction under hotel standards. This role requires strong leadership of a large team and a hands-on approach to service excellence in a luxury property on The Wharf.

You will work with the food and beverage/culinary teams to develop strategic menus, control costs, ensure compliance with safety regulations, and