Restaurant & Bakery Service Manager - Guest Experience Lead

Perkins Restaurant & Bakery - KRMM hospitality; Faribault (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Perkins Restaurant & Bakery - KRMM hospitality is seeking a Restaurant Operations Leader to support the General Manager in achieving sales and guest satisfaction. You will guide restaurant staff, enforce company policies, and elevate service standards in a busy, guest-focused environment.

This role emphasizes leadership, scheduling, training, safety, and cost control, with responsibilities spanning staffing, inventory, and financial data accuracy.

Qualifications

• High school diploma; some college or degree preferred.
• 1–2 years managerial experience preferred, preferably in the food service industry.
• Experience in restaurant operations and guest service excellence.
• Ability to lead with guest-first focus and manage staff effectively.

Responsibilities

• Assists the General Manager in planning and analyzing administration and operations manpower.
• Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
• Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
• Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
• Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
• Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
• Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
• Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
• Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly’s supervision.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Ensures the thorough training and development of non-exempt personnel directly supervised.

Skills

Leadership

Guest satisfaction

Staff management

Budgeting

Communication

Education

High school diploma

Some college preferred

Job description

Perkins Restaurant & Bakery - KRMM hospitality is seeking a Restaurant Operations Leader to support the General Manager in achieving sales and guest satisfaction. You will guide restaurant staff, enforce company policies, and elevate service standards in a busy, guest-focused environment.

This role emphasizes leadership, scheduling, training, safety, and cost control, with responsibilities spanning staffing, inventory, and financial data accuracy.