Restaurant Assistant Manager: Lead People & Guest Experience

Dhanani Group Inc; Orland Park (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Scholarship fund

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King in Orland Park, IL is seeking a proactive Restaurant Supervisor to lead daily operations and develop a high-performing team. You will drive guest satisfaction, ensure quality controls, and manage staff training and scheduling to meet performance goals.

The role requires a high school diploma or equivalent, 1–2 years of supervisory experience, and strong communication skills in a fast-paced setting. Flexible shifts, weekends, and holidays are required.

Qualifications

• Must have strong guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders, putting people and restaurant first.
• Create memorable guest experiences.
• Balance high-quality service with financial goals.
• Onboard and train new team members.
• Lead team huddles to motivate and inform the crew.
• Ensure ongoing training and coaching for staff.
• Develop shift supervisors for career progression.
• Acknowledge team and celebrate successes.
• Coach brand service behaviors with feedback.
• Monitor speed of service to meet guest expectations.
• Maintain welcoming, clean restaurant environment.
• Ensure product quality and operational standards.
• Partner with GM to improve guest metrics and review scheduling to meet QSC.
• Ensure cash handling accuracy and HACCP logs.
• Review inventory and cost controls.
• Adjust staffing and onboarding as needed.
• Create and monitor schedules and onboarding processes.
• Implement action plans for employee needs.

Skills

Personable

Team leadership

Education

High school diploma or equivalent

Job description

Burger King in Orland Park, IL is seeking a proactive Restaurant Supervisor to lead daily operations and develop a high-performing team. You will drive guest satisfaction, ensure quality controls, and manage staff training and scheduling to meet performance goals.

The role requires a high school diploma or equivalent, 1–2 years of supervisory experience, and strong communication skills in a fast-paced setting. Flexible shifts, weekends, and holidays are required.