Restaurant Assistant Manager: Lead Teams & Guest Experience

Dhanani Group Inc; Sandwich (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund assistance

Discount program

Provider finder/cost estimation

Wellness program

Pregnancy planning tool

Job summary

Burger King of Sandwich, IL is seeking a hands-on supervisor to lead a fast-paced team and deliver great guest experiences. You will train staff, monitor operations, and ensure safety and quality standards while helping the restaurant meet financial goals.

The ideal candidate has 1-2 years of supervisory experience, excellent guest service, and strong communication. This role requires flexibility across shifts, weekends, and holidays, with opportunities for advancement within a growing franchise.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders-puts your people and restaurant first.
• Create Memorable Experiences-creates a service experience so good guests can’t wait to come back to Burger King.
• Administration-maintains balance between high-quality employee/guest experience and financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors and prepares them for next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors - train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC is met.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes adjustments.
• Creates and monitors schedule and on-boards new team members.
• Implements action plans addressing employee needs and operational assessments.

Skills

Supervisory experience

Guest service

Fast-paced environment

Effective communication

Problem solving

Education

High school diploma or equivalent

Job description

Burger King of Sandwich, IL is seeking a hands-on supervisor to lead a fast-paced team and deliver great guest experiences. You will train staff, monitor operations, and ensure safety and quality standards while helping the restaurant meet financial goals.

The ideal candidate has 1-2 years of supervisory experience, excellent guest service, and strong communication. This role requires flexibility across shifts, weekends, and holidays, with opportunities for advancement within a growing franchise.