Restaurant Assistant Manager – People & Service Lead

Dhanani Group Inc; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Scholarship Fund Program

Burger King emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Chicago is seeking a dedicated Restaurant Supervisor/Manager to lead daily operations, coach and develop team members, and ensure exceptional guest experiences. You will drive service standards, staffing, and training, while balancing financial goals and quality."

The role requires strong communication, a proactive attitude, and the ability to thrive in a fast-paced setting, including weekends and holidays.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—delivers service so good guests want to return.
• Administration—balance high-quality guest experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds shift supervisor capability and prepares for next level.
• Recognizes and celebrates team success.
• Coaches brand service behaviors and provides feedback.
• Monitors speed of service to meet guest expectations.
• Keeps the restaurant welcoming and clean.
• Maintains product quality and operations standards.
• Partners with GM to plan actions to improve guest metrics.
• Reviews sales and scheduling to meet QSC targets.
• Ensures accurate daily numbers and cash handling; HACCP logs.
• Reviews inventory and procurement for efficiency.
• Evaluates cost controls and adjusts as needed.
• Monitors staffing and production planning; adjusts as required.
• Creates and manages onboarding for new hires.
• Implements action plans addressing employee needs and assessments.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High school diploma

Job description

Burger King in Chicago is seeking a dedicated Restaurant Supervisor/Manager to lead daily operations, coach and develop team members, and ensure exceptional guest experiences. You will drive service standards, staffing, and training, while balancing financial goals and quality."

The role requires strong communication, a proactive attitude, and the ability to thrive in a fast-paced setting, including weekends and holidays.