Operations Coordinator, Tours & Contracts

Wyndham; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking an on-site Operations Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. The role supports Sales, Marketing, HR, and Resort teams, ensuring a professional guest experience and accurate document handling.

The position requires at least one year of office and customer service experience, strong MS Office skills, and familiarity with CRS/EPNY. Travel, if any, is not required. Benefits are provided per policy.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents and share info with Sales & Marketing.
• Provide exceptional guest service; answer phones and address questions professionally; assist property owners with contract questions.
• Distribute premiums to guests upon closure of presentations; reconcile daily gifts, tours and contracts in all systems.
• Data entry of tour and gifting information into CRS/EPNY; run reports; prepare and balance cash, down payments, site stats for Contract Department.
• File and secure documents; maintain Property Owner Information per PII/PCI standards.
• Prepare Timeshare Sales Contracts; assist Administrative Supervisor; maintain legal documents.
• Support Sales, Marketing, HR, and Resort teams with administrative tasks as needed.
• Performs other duties as needed.

Skills

Customer service

Office coordination

Communication

Education

High School Diploma

Tools

MS Word

MS Outlook

MS Excel

CRS/EPNY

Job description

Travel + Leisure Co. is seeking an on-site Operations Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. The role supports Sales, Marketing, HR, and Resort teams, ensuring a professional guest experience and accurate document handling.

The position requires at least one year of office and customer service experience, strong MS Office skills, and familiarity with CRS/EPNY. Travel, if any, is not required. Benefits are provided per policy.