Resort Operations & Contracts Coordinator

Wyndham; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Paid time off

Holidays

401k with employer match

Job summary

Travel + Leisure Co. in New York seeks a coordinator to manage the operations desk, greet touring guests, handle gifting, and prepare contracts in line with SOPs.

You will support Sales & Marketing, enter tour and gift data in CRS, balance cash and site statistics, and ensure PCI/PII-compliant document handling.

The ideal candidate has a High School Diploma, one year of office and customer service experience, and proficiency in Word, Outlook, and Excel; a CRS system background is a plus.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests; assign tours and provide information to Sales & Marketing as needed.
• Answer phones and assist guests with questions in a professional manner.
• Distribute premiums to guests and reconcile daily tour, gift, and contract records.

Skills

Customer service

Office skills

CRS knowledge

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. in New York seeks a coordinator to manage the operations desk, greet touring guests, handle gifting, and prepare contracts in line with SOPs.

You will support Sales & Marketing, enter tour and gift data in CRS, balance cash and site statistics, and ensure PCI/PII-compliant document handling.

The ideal candidate has a High School Diploma, one year of office and customer service experience, and proficiency in Word, Outlook, and Excel; a CRS system background is a plus.