Contracts & Operations Coordinator - Guest Services

Travel + Leisure Co.; Daytona Beach, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Daytona Beach, FL is seeking a Coordinator to perform all facets of the operations department, including tour reception, gifting and contracts, in line with SOPs. You will promote a professional atmosphere for guests, Sales & Marketing staff.

The role requires at least one year of office and customer service experience, proficiency with CRS/EPNY, and MS Word/Excel. You will balance cash, prepare reports, and support Sales, HR and resort teams as needed.

Qualifications

• One year of general office experience.
• One year of customer service experience.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed

Skills

Customer service

Office coordination

Education

High School Diploma

Tools

CRS (Central Reservation System)

EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. in Daytona Beach, FL is seeking a Coordinator to perform all facets of the operations department, including tour reception, gifting and contracts, in line with SOPs. You will promote a professional atmosphere for guests, Sales & Marketing staff.

The role requires at least one year of office and customer service experience, proficiency with CRS/EPNY, and MS Word/Excel. You will balance cash, prepare reports, and support Sales, HR and resort teams as needed.