Operations Coordinator - Guest Services & Contracts

Travel-Leisure-Co; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Flexible spending accounts

Life and accident coverage

Disability insurance

Employee Assistance Program

Job summary

Travel + Leisure Co. in Phoenix seeks a Coordinator to manage tour reception, gifting and contract processing. You will greet touring guests, collect information, assign tours to sales agents, and support Sales & Marketing staff with administrative tasks.

The role emphasizes customer service, data entry into CRS/Epiphany, cash handling, file management and PCI/PII compliance. You will balance daily reports and assist the Administrative Supervisor and HR/resort teams as needed.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of general office experience.
• At least 1 year of customer service experience.
• Proficient with Central Reservation System (CRS) or EPNY preferred.
• Proficient in Microsoft Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests and collect/validate guest information.
• Assign tours to Sales Agents and share information with Sales & Marketing as needed.
• Provide exceptional customer service; answer phones professionally.
• Assist owners with contract questions or concerns.
• Prepare and balance cash, down payments, site stats for Contract Department.

Skills

Customer service

Office administration

Data entry

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. in Phoenix seeks a Coordinator to manage tour reception, gifting and contract processing. You will greet touring guests, collect information, assign tours to sales agents, and support Sales & Marketing staff with administrative tasks.

The role emphasizes customer service, data entry into CRS/Epiphany, cash handling, file management and PCI/PII compliance. You will balance daily reports and assist the Administrative Supervisor and HR/resort teams as needed.