Resort Guest Services Specialist

Travel + Leisure Co.; Princeville (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is hiring for a guest services role at our resort. You will greet guests, assist with arrival and check-in, and help ensure a smooth stay with professional, courteous service.

Responsibilities include answering questions about amenities, policies, dining, and local attractions, and referring complex requests to the appropriate department. A high school diploma and 1+ year of customer service are required.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be able to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Maintain a professional appearance and cordial attitude towards all guests and employees.
• Provide services to the guest personally or refer requests to the appropriate department manager.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

Professional appearance

People oriented

Teamwork

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is hiring for a guest services role at our resort. You will greet guests, assist with arrival and check-in, and help ensure a smooth stay with professional, courteous service.

Responsibilities include answering questions about amenities, policies, dining, and local attractions, and referring complex requests to the appropriate department. A high school diploma and 1+ year of customer service are required.