Guest Services & Reservations Associate

Travel + Leisure Co.; Kihei (HI); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and ensure memorable stays at our resort properties. You will assist guests from check-in to checkout, share information about the resort and local attractions, and provide quotes and confirmations for reservations.

Strong English communication, basic math, and cash handling are essential. The role requires a professional appearance, the ability to multitask in a fast-paced environment, and attention to detail.

Formación

• Professional appearance and a positive, can-do attitude.
• Excellent English reading, writing, and comprehension.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Multitasking in a fast-paced environment.
• Attention to detail and organization.
• Basic computer and office skills.

Responsabilidades

• Greet guests with a warm welcome and provide information about the resort and area attractions.
• Guide guests through registration, issue unit keys, and provide room rate quotes and reservation confirmations.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform bucket checks and other money handling tasks.
• Complete checkout procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and completely.

Conocimientos

Customer service

Communication skills

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Descripción del empleo

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and ensure memorable stays at our resort properties. You will assist guests from check-in to checkout, share information about the resort and local attractions, and provide quotes and confirmations for reservations.

Strong English communication, basic math, and cash handling are essential. The role requires a professional appearance, the ability to multitask in a fast-paced environment, and attention to detail.